Service Centre Manager – Heat Transfer Equipment Job in Camberley at Alfa Laval –
Alfa Laval has been creating premium heat transfer, separation and fluid handling technologies for more than 125 years, their products and solutions are used in such areas as water supply, food and beverages, power generation, energy, environmental protection and pharmaceuticals. They employ approximately 16,000 staff in more than 50 countries covering over 100 markets.
We currently have a vacancy for a Service Centre Manager (Heat Transfer Equipment). This is a senior role which has responsibility for the Service and Repair workshop in Camberley for Gasketed Plate Heat Exchangers
This is a new role to grow and consolidate our Heat Exchanger Workshop.
About the role:
Manage a multi-skilled workforce including workshop, logistics & planning (circa 10 direct reports) including people development, salary review and appraisal process
Budget responsibility including monthly / quarterly forecast reporting and actions on variances
Setting and reviewing budgets and managing cost
Create, implement and drive the team vision, strategy, goals, priorities & activities
Planning, driving and controlling change
Improve efficiency using innovative process improvement and established change management techniques
Oversee the workload schedule for the workshop in line with agreed delivery dates
Workshop KPIs including:
Provide regular feedback to management on activity levels and financial performance
Planned versus actual job costs
Delivery on time / delivery accuracy
Number of units processed
Promoting a positive H&S culture
Lead the QSHE culture within the workshops ensuring standards are met and safety is a priority
Managing H&S requirements for employees, sub-contractors & visitors
Investigation of claims and non-conformances
Facilitating QSHE audits and actions & reporting back on recommendations and requirements reported.
Researching new technologies and alternative methods of efficiency
Overseeing inventory, distribution of goods and facility layout
Management of annual reviews, development plans, training requirements, absence and overtime monitoring and approval and bonus objective setting for workshop teams
Ensure adequate and correct tooling is in place for all work processes
Communicating with Divisional Manager on matters concerned with plans, programmes, policies, and performance feedback
Successful candidates will have professional engineering workshop experience, technical experience and capabilities, preferably gained in Service Operations or Production manufacturing.
You will have strategic vision, using commercial acumen, market intelligence and improvement strategies to enhance the portfolio of both the service centre and service sales.
You will be a continuous improvement innovator with a project management mindset.
Experience in either Kaizen, 5S, Six Sigma, project management or problem solving and team leadership techniques a distinct advantage.
Good communication skills and the ability to build rapport and influence all levels of the organisation and within the Group are essential.
Commercially aware with capability to build relationships internally and directly with customers.
Strong skills in finance and budget management and a high level of accuracy and attention to detail are also essential.
Digitally curious – innovate processes using technology
People management experience essential
About the Company
Company: Alfa Laval –
Company Location: Camberley