F&B Cashier, Room Service

JOB SUMMARY:
Ensure that guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction.

JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

Greet guests; seat them in restaurant according to rotation schedule

Operate cash register and properly settle checksTabulate bills using calculators, cash registers, or optical price scanners

Responsible for the proper settlement of all guest checks

Receive payment by cash, credit cards, comps, or automatic debits

Issue receipts, refunds, credits, or change due to customers

Record tips from credit cards, automatic debits and comp customers

Keep work area neat and clean

Assist customers by providing information and resolving their complaints

Balance register at end of shift

Build relationships with customers

Demonstrate superior customer service skills by displaying outlined service behaviors

Ensure service recovery activities

Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next

Build relationships by greeting guests with a warm, friendly verbal greeting

Maintain clean and orderly checkout areas and complete other general cleaning duties

Assist in clearing, cleaning and resetting tables

Provide a warm farewell and thank guest for visiting

Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions

Adhere to regulatory, departmental and company policies/procedures in an ethical manner

EDR Cashier:
Able to work behind the serving line as a cook, as needed

Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling and storage of prepared food and leftovers as needed

Room Service Cashier:
Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts and charges to rooms

Maintain knowledge of current menu items and pricing, how the items are prepared and what accompanies each meal

Responsible for taking guests food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system

Assure timely delivery of comp requests from VIP Services and other casino departments

Responsible for keeping accurate log entries for all call down orders, special requests and hotel guest charge records

Verify guest room numbers and estimated time of arrival for delivery of amenities

Dispatch and track service person availability for orders and assign deliveries as well as tray pick

Notify management of any guest complaints, alleged discrepancies and/or problems involving Room Service

Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc. to ensure proper storage and maintenance

Barista Cashier:
Highly skilled in coffee preparation with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree and latte art

Able to recite recipes from memory and flawlessly prepare all beverages

Ability to up-sell alcohol, chocolate, pastries, and retail in accordance with restaurant standards

MINIMUM QUALIFICATIONS:
High school diploma or GED required

Six months prior food service experience preferred

Care certification preferred

Must demonstrate the following essential knowledge and skills:

Able to attend to multiple priorities simultaneously

Legible handwriting

Ability to add, subtract, multiply, or divide quickly and correctly

Ability to talk to others to convey information effectively

Willing to learn and be adaptable with attention to detail/observant

Documented teamwork behaviors and attitudes

Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:
Must be able to stoop, bend, reach, kneel, twist and grasp items

Must be able to have continuous use of hands and arms

Must be able to be on feet for 8 hour shift

Must be able to lift up to 25 pounds an d carry 5 pounds

Must be able to respond to visual and aural cues

Must be able to read, write, speak and understands English

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds and air quality including second hand smoke

Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 5.28.18