Customer Service Representative Virtual Hiring Event Job in Boise, ID at Enphase Energy – 3.1
Date: Friday, March 26, 2021
What We’re Hiring For
Customer Service Representative
After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.
What to bring to this event
What to wear
Business casual (dress pants/skirt, button down/blouse, optional tie)
About Enphase Energy
Enphase Energy is the fastest growing inverter company in the world. By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart and safe – increasing the energy harvest of solar panels by up to 25 percent. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself.
What is a Virtual Hiring Event?
Virtual hiring events are a great way for employers and jobseekers to connect, even if they aren’t in the same physical location. Hiring is a human process, and they would like to talk with you online (either through chat, on the phone, or video) to see if you’re a fit!
3 years Call Center Experience
Experience with solar electric products, residential electrical applications, and Nation Electric Cod (NEC)
Bilingual- Read, Write, Speak. (Spanish, French, Dutch, German)
Answer inbound phone calls to the Customer Support Level 1 phone queue.
Respond to inbound emails to the Customer Support group address.[JW1]
Provide pre-sales information about products.[JW2]
Document all activity in a central CRM/Helpdesk software platform.
Troubleshoot technical issues related to installations.
Assist with the activation of new sites as needed.
Coordinate with Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database[JW3] .
Assist other team members with troubleshooting and/or administrative tasks as needed.
Monitor and act upon quality analysis reports provided by the QA team.[JW4]
Participate in ongoing training/education of industry standards and product-specific information.
Follow departmental conventions and procedures in a positive manner.
Professionally represent Client via all communications mediums.
Abide by all company policies and standards of conduct contained in the Client manual.
Experience and Skills: (Minimum qualifications required for the job)
Three plus years of call center experience, preferred.
Experience with solar electric products, residential electrical applications and Nation Electric Cod (NEC) helpful. Training Available
Experience with consumer-grade networking TCP/IP data networking preferred. Training Available
Experience with PC and MAC OS X.
Excellent verbal and written communication skills.
Ability to multi-task in a very fast-paced environment.
Be able to type at least 30 WPM.
Excellent interpersonal skills with both external customers and internal employee.
Prolonged periods sitting at a desk and working on a computer.
Hand and finger manipulation using phone and keyboard.
Extended time on phone with customers.
Education: High school diploma or GED equivalent.
Medical, Dental and Vision Care
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Paid Sick Time
10 Paid Holidays
401(k) Retirement Savings Plan
Short Term Disability Insurance (STD) & Long-Term Disability Insurance (LTD)
Life and Accidental Death and Dismemberment Benefits (AD&D)
Voluntary (Optional) Life Insurance
Employee Assistance Program (EAP
About the Company
Company: Enphase Energy – 3.1
Company Location: Boise, ID